Resume & Remote Career Portfolio

Kaeleb Savon Heck

Customer-support professional, technology builder and accessibility-focused problem solver with experience across financial services, insurance and contact-center environments. Targeting remote customer service, help desk, IT support, cybersecurity, networking, SaaS support, accessibility and digital operations roles.

4.00 GPADelta Epsilon Tau recognitionSalesforce & CRM familiarityEscalations experience40 targeted resumes + 2 master resumes
Choose a resumeLinkedIn & GitHubEvidence & verificationEducation credentials

Professional profile

Customer support experience with growing technology depth.

Experience spans financial services, insurance, customer escalations and contact-center operations, alongside hands-on work with web, mobile, cloud, APIs, authentication and accessibility systems. Familiar with Salesforce and CRM systems, support-ticket workflows, customer account processes and structured service documentation.

Recruiter quick view

Evidence-backed highlights.

Five service organizationsHarte Hanks, Wells Fargo, Teleperformance, State Farm and Everise.
EscalationsWells Fargo Escalations Representative.
CRM workflowSalesforce and CRM-system familiarity.
InsuranceState Farm life and health insurance customer service.
Academic performance4.00 GPA.
Honor societyDelta Epsilon Tau academic recognition.
AccessibilityVoiceOver and screen-reader testing.
Public code portfolioFour connected public GitHub repositories covering mobile, website, profile and static-site work.

Professional experience

Customer support across multiple industries.

Harte Hanks

Customer Support Agent
October 2023 - November 2024

Completed customer support tickets, assisted customers with sales-related needs, handled general customer-service duties and documented issues and resolutions.

Wells Fargo

Escalations Representative
2022 - six-month tenure

Handled escalated customer concerns and communicated resolution steps for higher-complexity service issues.

Teleperformance

Customer Service Representative
2022

Provided customer service, issue resolution and account support.

State Farm

Life & Health Insurance Customer Service Representative
2021

Supported customer-service needs related to life and health insurance.

Everise

Customer Service Representative
2021

Provided customer service and supported issue resolution.

Mr. Blindbandit

Independent technology, web & accessibility projects
Current

Web, mobile, cloud, API, accessibility, authentication and digital-product workflows.

Expanded skills matrix

Skills organized by demonstrated depth.

Professional experience

Customer service & operations

Customer care, support tickets, issue resolution, escalations, account support, sales-related assistance, documentation, insurance customer service, financial-services escalations and process adherence.

Familiarity

CRM & case management

Salesforce, CRM systems, customer records, case tracking, ticket status, customer-history review, escalation notes, knowledge-base research and structured data entry.

Hands-on project use

Technical support

Web/mobile troubleshooting, issue reproduction, account-access troubleshooting, authentication workflows, user guidance, bug reporting and remote technical communication.

Hands-on project use

Web, cloud & developer tools

GitHub, Cloudflare, Firebase, APIs, authentication, CMS workflows, website operations, mobile workflows, deployment troubleshooting and feature planning.

Practical familiarity

Cybersecurity & networking

Security awareness, identity/access concepts, account protection, role-based access, incident awareness, networking fundamentals, TCP/IP concepts and connectivity troubleshooting concepts.

Specialized hands-on experience

Accessibility & QA

VoiceOver, screen-reader testing, accessibility QA, focus flow, navigation review, form usability, semantic structure awareness and accessible mobile testing.

SalesforceCRMSupport ticketsEscalationsTechnical supportGitHubSwiftTypeScriptHTMLCloudflareFirebaseAPIsVoiceOverCybersecurity fundamentalsNetworking fundamentals

Selected project portfolio

Practical work supporting technology-focused applications.

Website platform

Publishing, authentication, accessibility, APIs, cloud services, analytics and site operations.

View website →

Accessible media tools

Digital creator tools designed with screen-reader usability in mind.

View media tools →

Accessibility implementation

VoiceOver and screen-reader testing, semantics, labels and usability review.

Accessibility →

Foundation governance

Digital transparency, document publishing and accessible public communication.

Foundation →

Credential verification

Public education verification and academic-document context.

Credentials →

Professional profiles & source repositories

LinkedIn and the connected public GitHub portfolio.

Open LinkedIn profileOpen GitHub profile

mr-blindbandit-mobile

Primary language: Swift

Accessibility-first iOS and Android flagship project using Clerk, LiveKit and creator-tool workflows, with VoiceOver/TalkBack and mobile accessibility topics represented in the repository.

View repository →

mr-blindbandit-website

Primary language: TypeScript

Blindbandit Records website repository covering ChatGPT Sites, Worker/D1, Clerk, LiveKit, social features and accessibility-focused web infrastructure.

View repository →

mrblindbandit

Profile repository

Official GitHub profile repository for Mr. Blindbandit, focused on accessibility, building in public, music and the broader technology portfolio.

View repository →

mrblindbandit.github.io

Primary language: HTML

GitHub Pages static mirror of the Blindbandit Records site; production remains on mrblindbandit.net.

View repository →

Repository links and descriptions were taken from the connected GitHub account. The production website remains the ChatGPT Sites-managed site at mrblindbandit.net.

Resume downloads

20 targeted versions per region, plus master resumes.

Each PDF is single-column and ATS-friendly. Public versions use city/region location rather than a precise residential address.

United States set: Roanoke, Virginia, USA.

Education, honors & recognition

Academic performance with verifiable context.

Penn Foster High School — High School Diploma
Awarded September 22, 2026 · GPA: 4.00

Delta Epsilon Tau International Honor Society for Distance Learning
Academic recognition associated with Penn Foster High School’s Alpha Epsilon Chapter.

Official Delta Epsilon Tau chapter information →

Evidence & verification

Recruiters can verify more than a list of keywords.

  • Education: credential-verification page.
  • Honor society: Delta Epsilon Tau’s official site lists Penn Foster High School as an Alpha Epsilon chapter. Official chapter listing.
  • Professional profile: LinkedIn.
  • Code portfolio: GitHub profile with four public repositories linked above.
  • Technology portfolio: public web, mobile, media-tool, accessibility and organizational pages demonstrate ongoing digital-product work.
  • Employment history: titles, dates and duties are presented without fabricated performance metrics.
  • Professional development: cybersecurity, networking, technical support and accessible-technology skills are expanded only as they are actually developed.

Philippines work status

Residence information for Philippine employers.

Philippines resume versions state: Philippines 13(a) permanent resident; ACR I-Card available upon request.